800-334-6965   Hablamos Español
Reopening update
Firefly Store Solutions
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800-334-6965
Hablamos Español
To Our FSS Community,

Thank you for being there with us! We hope this update finds you healthy and safe. We are excited to announce that as of July 9, 2020 FSS is in Phase 1 of reopening. Thank you so much for your patience. Our dedicated staff is diligently working to process the backlog of all orders placed by you, our loyal customers. Expected delivery times are longer than usual, but we hope to resume our normal turnaround times as soon as possible. We have missed you and are excited to serve you once again!

Please be advised that new procedures have been implemented: from security measures to protect your information to how we provide customer service to all of your requests. Please keep in mind that any procedure is subject to change.

It is very important to note the following:
  • All orders, voicemails, and inquiries will be handled as a first-come, first served basis.
  • Only online orders will be accepted at this time.
  • Our call center is closed until further notice.
  • Our locations are closed to the public. Your health and safety remain our priorities.
  • Online pickup curbside service is available. You will be notified when your order is ready for pickup.
  • Expected delivery times are longer than unusual. Please know that we care about the timelines that you need to meet, so if we’re not able to provide the timeframe you need, we completely understand and apologize in advance for the inconvenience caused.
  • Things will keep changing and so may our plans. Please make sure you sign up to our elist so that we can keep you informed.

As always, we remain committed to providing exceptional customer service in a COVID-19 and post COVID-19 world. We really appreciate your loyalty and patience during these unprecedented times. We believe that together we can overcome these challenging times. Thank you for your cooperation and understanding. We’re in this together!

Sincerely,
Your very grateful FSS Family


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